If you need information regarding account related issues or pre-sales questions please see our frequently asked questions below. If you do not see the answer your looking for please get in touch, we will respond to you as soon as possible.
Our general support hours are Monday to Friday, 09:00 to 17:00 (GMT). Although we strive to respond to all queries within 24 hours, our actual response times may vary and we may well take longer to respond during busy periods or unforeseen circumstances.
How do I purchase a product?
Do I need to set up an account to purchase a product?
No, you can use our express check out, but creating an account will make it easier for you when you return to buy from us again.
However setting up an account will allow you to order without having to fill in your details every time you shop with us.
How do I set up an account?
How do I Change my account details?
Which Payment Types Do You Accept?
Is It Possible To Combine Postage for multiple purchases?
I Haven’t Received My Receipt Or Login Details?
The e-mail is sent the moment your payment is approved, and that should be almost immediately. If you don’t receive an email receipt or login information soon after, please contact us and we’ll check on your payment and account. One of the most common reasons for this is that your email software is marking emails from us as junk mail, and is sending them to your spam folder. To stop this from happening, please add email@example.com and firstname.lastname@example.org your email address book.
If you checked this and are still not getting emails, make sure you typed in the right email address when you signed up with us. If you checked this and you are still not getting emails, please contact us at email@example.com.
I Can’t Log Into My Account!
I Can’t Find My Products!
I Can’t Check Out!
If you are having technical problems, please get in touch through our email or contact form and we will endeavour to help you. To help us solve the issue for you, please include as many of the following details as possible in your correspondence:
Your Operating System (e.g. Windows XP, Mac OS 9.0)
Internet Browser (e.g. Internet Explorer 6, Firefox 3.5)
What page you were trying to access
What time the problem occurred
Please cut and paste into the email any error message that appeared on the screen.
If you need any further assistance, please contact us at firstname.lastname@example.org.
How Do I Cancel My Account?
You need to contact us to help delete your account.